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24/7 sexual and family violence hotline

CASFV’s – Crisis Hopeline provides advocacy services through 24-hour telephone services at 915-593-7300 or 1-800-727-0511. Web-based chat is available Monday- Friday 10:00 a.m.- 7:00 p.m. at www.casfv.org. Text services are also available Monday- Friday 10:00 a.m.- 7:00 p.m. at 915-593-7300.

Anonymous Crisis Hopeline services is defined as a one-time confidential contact between a user and advocate in which no identifying information is verified.

The Crisis Hopeline provides digital services

Engaging in our digital services constitutes an agreement and understanding of privacy policy. Digital services are defined as web-based chat and text. If at any time, a digital service user feels that their safety or privacy may be compromised due to their use of these services, the interaction can be escalated to phone-based services. ** Opt-Out Policy**

The Crisis Hopeline gives users options for non-digital services when necessary and practical. Such choices include opting not to engage in digital services and opting not to provide identifiable information during interactions with advocates. Users concerned for their physical safety and well-being are encouraged to contact the Crisis Hopeline at 915-593-7300 or 1-800-727-0511.

Anonymous Chat and Text/SMS Messaging Services

Our live chat services are provided by ChatSupport. Chat users may be asked to enter their name and other personal information to facilitate service with an operator. Information collected from a user on a voluntary basis can include:

  • Name
  • Gender
  • Age
  • Address
  • City
  • State
  • Zip
  • Safe phone number
  • How user-heard about the service

CASFV defines anonymous communication as a onetime individual contact where digital services are provided between a chatter and advocate in which no information is collected that can connect the user to the individual service interaction. Any information that is temporarily maintained is core to our evaluation of services provided to persons contacting the Crisis Hopeline. Identifying information is in no way cross-verified. A chat user’s information, including any personally identifiable information, will only be shared with persons implicitly linked to the Crisis Hopeline’s operations. We do not sell, trade or rent personal information that chat users provide. All advocates, including volunteers, are required to sign a client confidentiality policy. After any chat or email session, persons contacting the Crisis Hopeline may be asked to fill out an exit survey in order to provide valuable feedback about our service. Providing information in an exit survey is completely voluntary. Surveys may ask for contact information (e.g., email address) and for demographic information (e.g., zip code, age or income level).

Software as a Service and Application Service Providers (3rd party)

The Crisis Hopeline will undertake an annual review of any third party privacy policies affecting our services. The Crisis Hopeline is not responsible for changes or updates made in the interim.

Cookies: The Crisis Hopeline may use cookies to enhance your experience while using our site. Cookies are pieces of information that some websites use to transfer to the user’s computer and are used for record-keeping purposes. Use of cookies makes web navigation easier by performing certain functions such as saving your passwords, your personal preferences and to make sure you don’t see the same advertisement repeatedly. Many consider the use of cookies to be an industry standard. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them.

Legal Disclosure

We may access and/or disclose personally identifiable information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or (b) comply with legal process served on us.

Mandatory Reporting

The Crisis Hopeline advocates are considered mandatory reporters by law. This includes the advocate’s responsibility to report suspected abuse to children, elderly or person with disabilities under the Texas Family Code Section 261.101. If the Hopeline advocate determines that there is a probability of imminent physical harm to self or others, the advocate will take safety initiatives and notify the person at risk or take proper intervention Title 92, Article 5561 H of the Mental Health Code defines both the scope of and exceptions to the privilege of confidentiality. This will be done with as much sensitivity as possible, recognizing the needs of the survivors

Technical Information

Our web servers automatically collect non-personal information such as the domain name of the Internet access provider, the Internet protocol address used to connect the computer to the Internet, the average time spent on our website, pages viewed, information searched for, access times and other relevant statistics.

Notification of Policy Changes

We reserve the right to change, modify or add to our privacy policy to protect the ethical standards provided or to meet the changing demands of digital advocacy. Notification of any changes to the Crisis Hopeline’s privacy policy will be posted to the homepage (at www.casfv.org) or other appropriate location so as to adequately inform digital service users of these revisions. We encourage you to please review it frequently.

Contacting CASFV

If you have any questions about this privacy policy, the practices of the Crisis Hopeline, or your dealings with it’s digital services, please contact:

Center Against Sexual & Family Violence (CASFV)
P.O. Box 26219, El Paso, TX 79926


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We provide all services without regard to race, ethnicity, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.